5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of continuing quality management procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether or not they are doing their jobs by looking at the walls. But when you employ a security guard company, how often can you see whether the protector company is doing their job including running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to employ a method of verification and quality management to ensure that problems connected with the deficiency of performing these jobs do not start to happen.
In this article we’ll talk five (5) easy actions to improving your security guard service and achieving what you picture as your ideal keyholding hertfordshire.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among those states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security company and ask yourself does it look decent.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a good fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation can tell you a good deal on what to expect from that shield and it provides you an opportunity to ask a different shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the guard’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Can it happen at your property?
• How long is each officer trained?
• How long can the security company double lender?
• How thoroughly are your post orders explained?
Determine the response to every one of the questions and be certain that they match what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes on preparing a shield to operate at your property.
Guard supervision is among the main factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel that their job is not significant and they start to find themselves as less of a region of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are in your property. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard company provides a method of making certain that each guard is safe and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security while you are not there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure that the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.